Frequently Asked Questions
Everything you need to know about your Von Diamonds experience.
Are your diamonds ethically sourced?
Yes, at Von Diamonds, we exclusively source conflict-free diamonds that adhere to the Kimberley Process to ensure the highest ethical standards.
How long does shipping take?
Standard domestic orders are processed within 2-3 business days and typically arrive within 5-7 business days. Express shipping options are available at checkout.
Do you offer a warranty on your jewelry?
Every piece from Von Diamonds comes with a lifetime manufacturing warranty that covers any defects in materials or workmanship.
What is your return policy?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return it in its original condition for a full refund or exchange.
Can I get my ring resized?
We provide one complimentary resizing for all our engagement rings and wedding bands within the first 60 days of purchase.
Do your diamonds come with certification?
All our center stones are accompanied by a grading report from reputable laboratories such as GIA or IGI, detailing the specific cut, color, clarity, and carat weight.